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Patient Responsibilities

• All patients are responsible for keeping their appointments and updating the practice if they change their name address or telephone number.

Violent patients

• Practice staff will not tolerate patients that are violent or abusive to any staff member or persons on the practice premises. Such patients will be removed from the practice list.

Complaints or comments

• If you wish to make a complaint about the service received at our surgery, please write or make an appointment to see Mrs Jane Potter the practice manager.

Access to patient information

• All NHS staff has a legal duty to maintain information pertaining to patients confidentiality.  Your medical history is/will be recorded onto the practice computer system, these records are accessed by authorised users only.